Job is Expired
Location: Alabama, Arizona, Arkansas, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, Wyoming
Compensation: Salary
Staff Reviewed: Wed, Jul 28, 2021
Job Summary
A nationwide banking and financing company is filling a position for a Telecommute Fraud Customer Service Representative .
Core Responsibilities Include:
- Answering incoming calls and providing high quality support to our credit and debit card customers over the phones
- Performing a variety of tasks to prevent financial loss by blocking or placing security holds on accounts, placing lost/stolen statuses on debit and credit accounts and forwarding fraud and dispute information to the appropriate parties
- Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate groups
Qualifications for this position include:
- High school diploma or equivalent
- Some knowledge of consumer, debit, and corporate/government card products
- Strong verbal and written communication skills
- Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
- Proficient computer skills, especially Microsoft Office applications
