Job Summary
A company providing innovative customer experience solutions is searching for a person to fill their position for a Telecommute Genesys Architect in Gold River.
Must be able to:
- Define and document detailed business and technical requirements
- Design and architect CTI based solutions to meet requirements
- Lead a team of engineers in implementation activities
Qualifications for this position include:
- At least 8 years of experience with Genesys Routing solutions, Genesys Rules System, and Genesys Reporting
- 8 years of experience with Genesys Voice Portal, Genesys SIP Server, and Genesys eServices
- Excellent communication and client interaction skills