Job Summary
An insurance company is in need of a Telecommute Genesys Engineer and Technical Leader in Hartford.
Individual must be able to fulfill the following responsibilities:
- Provide technical leadership
- Enforce the vision of the application architecture and safeguard the integrity of the application environment
- Work in alliance with architects and other tech leads
Skills and Requirements Include:
- Travel 10% of the time
- Extensive experience in contact center operations, contact center technologies and contact center strategies
- Understanding of business processes and digital transformation
- At least six years of experience in IT systems analysis and application program development (or an equivalent combination of education and work experience)
- Software design and development principals knowledge (Javascript,C#, VXML/SCXML)
- Experience with Oracle and SQL and proficient in writing and executing Microsoft SQL Queries
- Understanding of Web technology and application servers
- Formal education in software engineering and/or telecommunications at a bachelor level or equivalent