Telecommute Head of Customer Success

Job Summary

A nonprofit organization is filling a position for a Telecommute Head of Customer Success.

Core Responsibilities Include:

• Driving customer success by deeply understanding the customer needs
• Handling key customers/clients themselves and oversee all customer relations
• Deepening and growing customer relationships

Required Skills:

• 5+ years experience in executive suite support, operations, and/or project management
• Demonstrate sound judgment, even in high-pressure situations
• Self-motivated and self-sufficient with a positive, service-oriented attitude
• Strong interpersonal ability to successfully manage, organize, lead and direct large teams
• Familiarity with web-based productivity tools (e.g. GSuite, Slack, Airtable, Intercom, Twilio Flex)