Telecommute Head of Customer Success

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Sep 14, 2020

This job expires in 20 days

Job Category: Account Management, Non-profit

Remote Level: 100% Remote

Employment Status: Independent Contractor

Employer Type: Employer

Career Level: Management

Job Summary

A nonprofit organization is filling a position for a Telecommute Head of Customer Success.

Core Responsibilities Include:

  • Driving customer success by deeply understanding the customer needs
  • Handling key customers/clients themselves and oversee all customer relations
  • Deepening and growing customer relationships

Required Skills:

  • 5+ years experience in executive suite support, operations, and/or project management
  • Demonstrate sound judgment, even in high-pressure situations
  • Self-motivated and self-sufficient with a positive, service-oriented attitude
  • Strong interpersonal ability to successfully manage, organize, lead and direct large teams
  • Familiarity with web-based productivity tools (e.g. GSuite, Slack, Airtable, Intercom, Twilio Flex)