Job Summary

A business services company has an open position for a Telecommute Health Plan Customer Service Representative.

Candidates will be responsible for the following:

• Replying and handling inquiries via telephone and other communication channels
• Answering and managing inbound inquiries from customers in a prompt, courteous manner
• Handling and processing customer complaints/ grievances while applying appropriate conflict management skills

Skills and Requirements Include:

• 1 year call center experience
• High school diploma or GED required
• Ability to handle a heavy call volume of 50-100 calls daily