Job Summary
A not-for-profit healthcare system is filling a position for a Telecommute Healthcare Customer Loyalty Specialist.
Individual must be able to fulfill the following responsibilities:
- Intake, investigation, resolution and documentation process of customer inquiries and concerns
- Follow up on concerns/complaints with appropriate personnel to ensure resolution
- Coordinate operations for system programs
Must meet the following requirements for consideration:
- Communications, Public Relations, Social Sciences, health related field or equivalent healthcare Experience
- Two years Experience in a consumer advocacy or service role
- Typing skills
- Microsoft Office Suite skills
- Excellent Communication skills
- Knowledge of conflict resolution, interpersonal Communication, win-win negotiations, and medical terminology
