Job Summary
A healthcare information technology company has an open position for a Telecommute Healthcare Customer Success Director.
Candidates will be responsible for the following:
- Manage the Customer Success team for the Life Sciences Division
- Maximize NPS, customer satisfaction, return on investment, and utilization
- Project manage pool of customers to identify risk and proactively drive strategy
Position Requirements Include:
- 8-10 years of progressive customer-facing life sciences/pharma consulting success
- 4+ years of life sciences/pharma experience required
- 3-5 years of managerial experience
- Strong project management skills
- Strong commercial skills with proven success in customer renewals and upsells
