Job Summary
A company that provides business and tech services for the healthcare industry is seeking a Telecommute Healthcare Industry Call Center Supervisor.
Core Responsibilities of this position include:
- Being accountable for the activities of all team members
- Setting priorities for the team to ensure task completion and performance goals
- Ensuring compliance to policies, procedures, and state and federal regulations
Qualifications for this position include:
- 1+ year of recent experience as a call center supervisor
- Experience managing employee performance including coaching to call center metrics
- Must have strong technical skills
- Experience with support channels including telephone, email, and chat
- High school diploma or equivalent