Telecommute Healthcare IT Product Support Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Wednesday, April 04, 2018

Job Category: Consulting, Information Technology

Telecommute Level: Occasionally

Travel Requirements: Field Travel Required, Some Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A computer software company has an open position for a Telecommute Healthcare IT Product Support Specialist.

Candidates will be responsible for the following:

  • Proactively communicating the current status of open cases to customers
  • Maintaining clear case notes relating to customer requests from the support line & portal following established standards
  • Providing expert product knowledge support to Sentry customers

Applicants must meet the following qualifications:

  • Required travel expectation minimal
  • Demonstrates ability to break down problems into simple lists of tasks or activities
  • Experience with customer support activities with sensitivity to customer needs and expectations
  • 5+ years of experience in hospital/health-related area or equivalent combination of related experience
  • Assume responsibility for all customer incidents; communicate status and expectations, and escalate
  • High level of computer proficiency required for Microsoft Office