Job Summary

A healthcare company is in need of a Telecommute Healthcare Navigator.

Individual must be able to fulfill the following responsibilities:

• Provide inbound telephonic support for DSNP members ensuring service level metrics are met
• Complete telephonic outreach to DSNP members utilizing auto dialer and manual dialing
• Assist with members’ immediate needs when assigned Care Navigator is not available

Skills and Requirements Include:

• High School Diploma / GED
• 1+ years of call center and/or telephonic customer service experience
• 1+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job
• 1+ years of Healthcare/insurance experience and/or Social work/community outreach/advocacy experience
• 1+ years of experience analyzing and solving customer problems
• Experience using Microsoft Word, Microsoft Excel, and Microsoft Outlook