Job Summary

A healthcare information technology and software company needs applicants for an opening for a Telecommute Help Desk Agent.

Individual must be able to fulfill the following responsibilities:

• Perform first level of technical and account administration support for internal staff
• Act as both a Subject Matter Expert and Super User for designated set of tools.
• Effectively troubleshoot and resolve technical problems

Applicants must meet the following qualifications:

• University degree
• Experience in a technical or customer support role
• 1- 3 years of combined experience in a customer service role
• Superior communication, interpersonal and telephone skills
• Able to manage multiple avenues of support requests