Telecommute Help Desk Lead

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Posted: Monday, April 16, 2018

Job Category: Information Technology, Management

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A news writing company is seeking a Telecommute Help Desk Lead.

Individual must be able to fulfill the following responsibilities:

  • Coordinate the Help Desk team members in their daily duties
  • Evaluating and assessing certain Key Performance Metrics for the team
  • Conducting client surveys to measure our level of service delivery

Must meet the following requirements for consideration:

  • At least 2 years experience in a leadership position over a Service or Help Desk Team
  • A proven ability to recover and retain Clients wishing to cancel service
  • A cool-headed and optimistic temperament that allows you to run a team effectively
  • Ability to ensure that our clients, even if they're having a bad day, are happy they talked to us