Telecommute Help Desk Technician

Job Summary

A software company is filling a position for a Telecommute Help Desk Technician.

Candidates will be responsible for the following:

• Using ticket tracking system such as Remedy to access assigned tickets and close them
• Performing computer trouble shooting and setup process requiring multiple detailed processes
• Writing detailed trouble shooting results in help desk ticket tracking

Qualifications Include:

• Minimum of an associates degree or relevant performance experience
• Entry level experience with remote access software, Office Automation Software Suites
• Demonstrated ability to communicate effectively, both written and orally
• Experience working with PC software and troubleshooting  
• Strong PC software and troubleshooting skills  
• Contact Center operations software