Job Summary
A software company is seeking a Telecommute Higher Education Software Support Analyst I.
Core Responsibilities Include:
- Providing prompt technical support for assigned complex system level software products
- Managing customer escalations associated with complex problems
- Acting as a liaison for the client in issues
Qualifications for this position include:
- Attend training and meetings on new features and enhancements
- Bachelor's Degree in Computer Science or related field
- In-depth knowledge of relational databases and SQL
- Basic Knowledge of SQL t
- Able to write and use general SQL Scripts
- Knowledge of Operating systems, Networks Application, Servers, HTML and JavaScript
