Job Summary

A software development company specializing in solutions for the transportation industry has a current position open for a Telecommute Incident Manager.

Core Responsibilities Include:

• Identifying trends and by reviewing Incident and analyzing volumes analysis
• Planning, coordinating & controlling the restoration of complex & high impact system problems that occur
• Minimizing the impact of complex and high-risk incidents on our business and that or our customers

Qualifications for this position include:

• Ability to analyze incidents and identify problems that require RCA
• ITIL Foundation Certified or higher Incident
• Management and Problem Management experience
• Analytical skills and the ability to generate reports
• Good organizational skills
• Good interpersonal skills