Telecommute Information Technology Customer Success Representative

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Oct 04, 2021

This job expires in: 9 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Part Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A technology company needs applicants for an opening for a Telecommute Customer Success Representative.

Candidates will be responsible for the following:

  • Learning and knowing the company’s products inside and out; providing technical support to customers
  • Providing training to partners and end-users on the company's products
  • Creating and following policies and procedures that optimize the customer experience

Skills and Requirements Include:

  • At least 2 years of customer success experience, providing both verbal and written support
  • Previous experience supporting SaaS/Cloud based applications
  • Previous experience with Access Control Systems such as AXIS, Feenics or similar systems
  • Experience supporting products that require network configuration and connectivity
  • Good understanding of desktop browsers, mobile devices and other iot devices/ products

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