Job Summary
An information technology company is seeking a Telecommute Information Technology Support Lead.
Core Responsibilities of this position include:
- Managing incoming ticket volume and ensuring day to day performance
- Developing and enhancing existing support processes
- Managing a team of Customer Support Specialists
Skills and Requirements Include:
- 5+ years of experience in Customer Support roles
- Experience growing and Managing Support teams in the past
- Cross-functional experience improving process
- Strong communication, technical and organizational skills
- Ability to have a creative approach to problem solving
- Ability to have a high level of detail through tracking, noting, and organizing support tickets
