Telecommute Insurance Claims Customer Success Director

Job Summary

An insurance claims services company is seeking a Telecommute Insurance Claims Customer Success Director.

Core Responsibilities Include:

• Implementing new technologies to improve the efficiency of our customer success team
• Using data to articulate current and future planning and reporting on successes and opportunities
• Coaching and mentoring managers

Applicants must meet the following qualifications:

• 5+ years in contact center leadership experience
• 3+ years process and project management experience
• Understanding of best in class Customer Success technologies
• Ability to use data to identify problems and potential solutions
• Ability to implement new technologies to improve the efficiency of our customer success team
• Ability to coach and mentor managers