Telecommute Insurance Customer Service Lead Representative

Job Summary

A global company providing healthcare, life insurance, accident insurance, and Medicaid and Medicare service has an open position for a Telecommute Insurance Customer Service Lead Representative.

Core Responsibilities of this position include:

• Performing research to respond to inquiries and interprets policy provisions to determine most effective response
• Responding to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity
• Understanding and interpreting policy provisions

Position Requirements Include:

• High School Diploma or equivalent
• 1+ years of customer service experience analyzing and solving customer problems
• Exceptional organizational and time-management focus
• Ability to work independently as well as a productive member of a team
• Ability to perform in a high volume, fast paced call center environment
• Excellent written and oral communication skills