Job Summary
A managed healthcare and insurance company is seeking a Telecommute Insurance Intake Coordinator.
Must be able to:
- Manage authorizations / notifications and other service requests received via incoming phone calls, faxes and portal submission
- Provide excellent customer service, including the ability to handle escalated callers
- Determine authorization or notification requirements
Applicants must meet the following qualifications:
- High School Diploma / GED (or higher)
- 2+ years of combined or related experience in a healthcare, call center, and/or customer service setting
- Including using the telephone and computer as the primary instrument to perform job duties
- Proficiency with Microsoft Office Word, Excel and Outlook
- Ability to work one of the varying shifts to support our 24hr 7 days a week operation