Job Summary

An information technology company is seeking a Telecommute Insurtech Customer Support Associate.

Core Responsibilities Include:

• Providing an elevated customer experience across channels including phone, text, and email
• Assisting in building out new processes and supporting all aspects of our insurance sales funnel
• Collaborating with our customers on topics such as billing, account information, documents and policy changes

Required Skills:

• 2+ years experience in a customer service or support facing role or contact center environment
• Experience using productivity software (G-Suite, Zoom, Zendesk)
• A natural inclination to work within a culture that is fast-paced and dynamic
• Excellent problem-solving skills and proactive in finding solution
• Prior experience in insurance (or a Property and Casualty License) is great to have, but not required