Job Summary

An insurance agency is filling a position for a Telecommute Intake Coordinator I.

Core Responsibilities Include:

• Provide customer service and clinical support services to members and providers requesting pre-certification and/or case management services
• Coordinate requests with Registered Nurses efficiently and effectively and delivers Medical Management services to our members
• Answer incoming telephone calls and initiate precertification/case management requests from providers/members

Must meet the following requirements for consideration:

• High school degree or equivalent
• Minimum of one year of customer service experience
• Knowledge of medical terminology, utilization management or a related medical field background preferred
• Team and goal oriented
• Ability to communicate professionally and effectively with internal and external customers
• Exceptional interpersonal and problem solving skills