Telecommute IT Customer Advocate

Job ID: Available for Members

Location: Central Time, Alabama, Arkansas, Florida, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Montana, Nebraska, North Dakota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin

Compensation: To Be Discussed

Posted: Monday, March 26, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Additional Information: Benefits Available

Job Summary

A provider of digital product design is in need of a Telecommute IT Customer Advocate.

Must be able to:

  • Directly respond to customer inquiries and requests and escalate to appropriate teams or individuals
  • Prioritize and respond to customer support inquiries regarding the product, functionality, account management, and billing
  • Share industry best practices on web/mobile design tools with clients

Qualifications for this position include:

  • Experience with technical and product support to those of varying technical fluencies
  • Experience with designers or other creative professionals and understand their needs
  • Experience in customer support or account management, preferably in a SaaS B2B setting
  • Located in the Central time zones across North America to help provide coverage for our customers in the US
  • Weekend availability and flexibility to help ensure our customers are always assisted regardless of when they reach out
  • Excellent written and verbal communication skills