Job Summary
A psychedelic drug development company is searching for a person to fill their position for a Telecommute IT Support Technician.
Must be able to:
- Support end-users by phone, e-mail, or remote session with typical day-to-day computing tasks
- Document and track support requests inside a ticketing system
- Follow up with end-users to ensure satisfactory resolution of issues
Skills and Requirements Include:
- Bachelor’s degree
- Trained in SharePoint and other Microsoft software environments
- One or more years of experience in IT or application support
- Familiarity with HelpDesk software and processes
- Strong critical thinking and problem-solving skills
- Excellent customer/staff support capabilities and highly personable