Telecommute Junior Technical Support Engineer

Job ID: Available for Members

Location: Colorado

Compensation: To Be Discussed

Posted: Monday, April 02, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level

Additional Information: Benefits Available

Job Summary

A provider of media software is searching for a person to fill their position for a Telecommute Junior Technical Support Engineer.

Core Responsibilities Include:

  • Helping customers resolve problems through email, phone, chat, and forums
  • Providing technical support in a variety of customer-specific workflows & configurations

Must meet the following requirements for consideration:

  • Experience supporting external customers and a strong foundation in customer service
  • Experience with video/audio workflow diagrams and signal flow
  • Experience in languages such as but not limited to Java, XML, HTML, REST
  • Experience with Cloud-based computing such as but not limited to AWS, Azure, Alibaba, Google
  • Experience with server components such as but not limited to: RAM, CPU Usage, RAID, GPU’s and SSD
  • Experience streaming protocols such as but not limited to: RTMP (Flash), RTSP, Apple HTTP Live Streaming (HLS)
  • Work non-traditional shifts as requested – 2nd and 3rd, including weekends