Job Summary
A data center and storage software solution is in need of a Telecommute Knowledge Architect.
Core Responsibilities Include:
- Acting as the technical systems owner and designer for our Knowledge and Community initiatives
- Designing spaces that encourage knowledge to be created, captured, and shared
- Providing operational support such as user access, new author onboarding, general enablement, and systems troubleshooting
Position Requirements Include:
- BS degree or equivalent practical experience
- 5+ years experience in knowledge and/or community management
- Experience with ServiceNow knowledge and/or community required
- Excellent writing, editing, and proofreading skills
- Ability to support multiple projects in a fast-paced environment
- Expert in influence and negotiation, with a deep understanding of effective change management
