Job Summary
A staffing agency is searching for a person to fill their position for a Telecommute Level 1 Support Engineer in Denver.
Core Responsibilities of this position include:
- Providing remote desktop support and basic server administration
- Listening to the customer to gain an accurate understanding of the situation
- Producing accurate and detailed documentation at the client and incident level
Position Requirements Include:
- High School Diploma or equivalent
- 1 to 2 years of experience with troubleshooting and providing remote support
- 1+ years of experience troubleshooting the current versions of the Windows Desktop OS
- 1+ years of experience troubleshooting and supporting Citrix XenApp and/or XenDesktop
- Hands-on hardware and software troubleshooting experience
- Ability to present ideas and solutions in user-friendly language