Telecommute Level 1 Support Engineer in Denver

Job ID: Available for Members

Location: Colorado

Compensation: To Be Discussed

Staff Reviewed: Fri, Aug 10, 2018

Job Category: Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Independent Contractor

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A staffing agency is searching for a person to fill their position for a Telecommute Level 1 Support Engineer in Denver.

Core Responsibilities of this position include:

  • Providing remote desktop support and basic server administration
  • Listening to the customer to gain an accurate understanding of the situation
  • Producing accurate and detailed documentation at the client and incident level

Position Requirements Include:

  • High School Diploma or equivalent
  • 1 to 2 years of experience with troubleshooting and providing remote support
  • 1+ years of experience troubleshooting the current versions of the Windows Desktop OS
  • 1+ years of experience troubleshooting and supporting Citrix XenApp and/or XenDesktop
  • Hands-on hardware and software troubleshooting experience
  • Ability to present ideas and solutions in user-friendly language