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Telecommute Level 1 Technical Customer Support Engineer

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Mon, May 07, 2018
Job Category: Customer Service, Information Technology
Weekly Hours: Full Time
Employer Type: Staffing Agency
Career Level: Experienced

Job Summary

A talent search company is searching for a person to fill their position for a Telecommute Level 1 Technical Customer Support Engineer.

Core Responsibilities Include:

  • Effectively communicate technical solutions to non-technical customers
  • Defusing of any escalated customer situations
  • Solving tickets on all products in a continuous improvement learning environment

Must meet the following requirements for consideration:

  • At least 2+ years as a front-line agent in a high-volume contact center
  • Experience in technical support tasks for B2C or B2B customers
  • Ability to learn multiple products across multiple technologies
  • Well versed in current software support practices and tools
  • Strong oral/written communication skills in English is a must
  • Fast learner, sharp thinker, investigative mind and true dedication to solve customer problems

COMPLETE JOB DESCRIPTION

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