Job Summary

A multi-faceted business services provider is filling a position for a Telecommute Licensed Healthcare Operations Team Leader.

Must be able to:

• Identify performance related issues
• Supervise a group of call center associates
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

Qualifications for this position include:

• Ability to conduct team meetings and schedule organization activities
• Associate's degree in related field with two to four years of relevant experience preferred
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal