Job Summary
Market Research Interviewer Position- Virtual
The Market Research Virtual interviewer conducts consumer research studies by phone. We represent major corporations in industries like automotive, financial, and telecommunications. .
We are an outbound call center with At-Home interviewers conducting survey questions regarding our clients' products, services and their customers experiences. Scripts are to be read exactly as they are seen. Customer responses are generally inputted into the computer using numeric keys or the mouse. For Quality and Training purposes all calls are recorded.
By using the employee's reliable phone with clear reception, the MaritzCX dialer system contacts the customers automatically. There is never any long distance or local charges as a result of performing this job from home. In order to assure Quality and Consistency of every survey, Interviewers must follow directions, procedures, and instructions exactly in order while also using time effectively. They must have minimal time off from their schedule.
QUALIFICATION REQUIREMENTS
Good basic reading skills
Clear English ensure customer understanding
Explicitly follow verbal and written instructions
Friendly and professional in all situations
High tolerance for repetitive tasks
Self-motivation to achieve production and quality goals
Excellent Attendance Equipment
WORK STATION REQUIREMENTS
Broadband connection to the internet - Reliable and high speed
PC with Microsoft 2000 & Internet Explorer Version 5.0 or better
Telephone with clear and reliable reception
Active e-mail account
Secure and private workspace
Workspace quiet and free of background noise
Workspace safe and free of hazards
Access or willingness to secure a noise cancelling headset
OTHER THINGS TO CONSIDER
Must maintain client confidentiality at all times
Must follow company policies and procedures at all times
No caring for anyone while at work including children, parents, etc.
Employees must pass the paid training to be considered an At Home Interviewer.
TRAINING INCLUDES
Interviewing techniques and procedures, customer sensitivity awareness, and company policies.
Two consecutive five-hour training classes.
Training is conducted over the phone and at your home computer via screen-sharing.
