Telecommute Medical Insurance Consumer Experience Professional 2

Location: Florida, Indiana, Kentucky, Massachusetts, Ohio, South Carolina, Tennessee, Texas, Wisconsin

Compensation: To Be Discussed

Staff Reviewed: Mon, Dec 28, 2020

This job expires in: 8 days

Job Category: Healthcare

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A health insurance company has a current position open for a Telecommute Medical Insurance Consumer Experience Professional 2.

Individual must be able to fulfill the following responsibilities:

  • Listen to member calls from both Author Care Coordinators & Core Retail Contact Center
  • Develop insights from call listening to drive actions from those insights forward
  • Monitor voice of the customer metrics (NPSt, etc.) and provide root cause analysis

Required Skills:

  • Bachelor's degree or equivalent experience
  • 3 - 5 years of consumer operations experience
  • Proficiency in all Microsoft Office Programs
  • Able to interpret assignments and understand department strategy
  • Passionate about continuously improving consumer experiences

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH