Job Summary

A health insurance company is in need of a Telecommute Member Care Advocate Inbound Contact Representative 2.

Candidates will be responsible for the following:

• Serving as a member advocate
• Addressing customer needs
• Acting upon complex benefit needs

Applicants must meet the following qualifications:

• High School Diploma or equivalent
• 2+ years of customer service experience
• Excellent verbal and written communication skills
• Willing to comprehend complex compliance mandates and inter-dependencies that exist within the operation
• Ability to maintain a professional demeanor, practicing strict confidentiality on all platforms
• Ability to focus on the training and role without significant interruption during the workday