Job Summary

A health and wellness company is seeking a Telecommute Member Experience Manager.

Must be able to:

• Ensure quality member experiences are consistently delivered following all local, state, and federal guidelines
• Build and manage a team of Member Experience Associates who we rely on to keep our business running smoothly
• Design, implement, and continually refine standard operating procedures to work at scale for member support workflows

Required Skills:

• 5+ years of experience in customer facing and/or operational roles required
• Creative problem-solving skills that can be leveraged to empower others
• Experience in hospitality, member services, or customer support, ideally in a high-growth organization or startup environment
• Experience effectively managing support teams and driving outcomes at scale