Job Summary
A car rental and transportation services company is in need of a Telecommute Member Services Coordinator in Lansing.
Core Responsibilities Include:
- Providing direct customer service support to current and potential members/drivers
- Providing reservation, transaction, invoice and individual account support
- Providing Secondary Driver Approval support to potential members
Must meet the following requirements for consideration:
- High School Diploma or GED
- 2 years of customer service experience focused on resolving customer concerns
- Must have experience in a performance-based or metric-driven environment
- Basic level of proficiency with Microsoft Office products (Excel, PowerPoint, Word & Outlook)
- Must be able to participate and complete a mandatory virtual training for four weeks
- Must meet home office technical requirements listed by company