Telecommute Member Services Coordinator in Lansing

Job ID: Available for Members

Location: Michigan

Compensation: Hourly

Staff Reviewed: Tue, Nov 19, 2019

This job expires in 14 days

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Additional Information: Benefits Available

Job Summary

A car rental and transportation services company is in need of a Telecommute Member Services Coordinator in Lansing.

Core Responsibilities Include:

  • Providing direct customer service support to current and potential members/drivers
  • Providing reservation, transaction, invoice and individual account support
  • Providing Secondary Driver Approval support to potential members

Must meet the following requirements for consideration:

  • High School Diploma or GED
  • 2 years of customer service experience focused on resolving customer concerns
  • Must have experience in a performance-based or metric-driven environment
  • Basic level of proficiency with Microsoft Office products (Excel, PowerPoint, Word & Outlook)
  • Must be able to participate and complete a mandatory virtual training for four weeks
  • Must meet home office technical requirements listed by company