Job Summary

A company that has developed an advanced universal earplug designed for nightlife is in need of a Telecommute Merchant Support Manager.

Candidates will be responsible for the following:

• Deliver best-in-class service and support to our community of merchants via email and chat
• Interact with merchants to provide and process information in response to inquiries, concerns, and requests about our product
• Troubleshoot, diagnose, identify software issues with empathy and a positive attitude

Skills and Requirements Include:

• 2+ years experience in customer/merchant support role
• Excellent verbal and written communication skills
• Organized with strong attention to detail
• Ability to multitask effectively
• Strong work ethic, empathetic, a self-starter, and a team player