Telecommute Microsoft O365 Premier Support Engineer in Albany

Location: New York

Compensation:

Staff Reviewed: Tue, Sep 15, 2020

This job expires in 23 days

Job Category: Customer Service, Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

An information technology solutions company is searching for a person to fill their position for a Telecommute Microsoft O365 Premier Support Engineer in Albany.

Candidates will be responsible for the following:

  • Acting as the first point of customer engagement, providing thoughtful day-to-day comprehensive technical support to administrators from initial challenge through resolution
  • Engaging and empathizing with customers to support and resolve technical issues through completion
  • Accurately documenting all work performed through ticketing system including details and outcomes

Position Requirements Include:

  • Ability to interact with Enterprise level customers
  • 2-3 years in an IT Service Desk role
  • Demonstrated strong technical leadership and troubleshooting skills
  • Ability to develop relationships with customers to effectively understand priorities and drive technical recommendations and solutions
  • Demonstrated professionalism in resolving customer issues
  • Demonstrated ability to think on your feet and take a methodical approach to troubleshooting