Job Summary
An information technology solutions company is searching for a person to fill their position for a Telecommute Microsoft O365 Premier Support Engineer in Albany.
Candidates will be responsible for the following:
- Acting as the first point of customer engagement, providing thoughtful day-to-day comprehensive technical support to administrators from initial challenge through resolution
- Engaging and empathizing with customers to support and resolve technical issues through completion
- Accurately documenting all work performed through ticketing system including details and outcomes
Position Requirements Include:
- Ability to interact with Enterprise level customers
- 2-3 years in an IT Service Desk role
- Demonstrated strong technical leadership and troubleshooting skills
- Ability to develop relationships with customers to effectively understand priorities and drive technical recommendations and solutions
- Demonstrated professionalism in resolving customer issues
- Demonstrated ability to think on your feet and take a methodical approach to troubleshooting
