Job Summary

An information technology services company is seeking a Telecommute Mid Level Technical Support Representative.

Candidates will be responsible for the following:

• Provide level one troubleshooting
• Accurately assessing the customer's product issue or problem
• Researching customer problems/issues to increase personal knowledge and familiarity with the supported product and providing the highest level of support possible

Qualifications Include:

• Minimum of 4 years of experience in software technical troubleshooting
• Operations and/or back-office experience in a financial institution
• Ability to work Monday - Friday (7:30AM - 4:30PM or 8:00AM to 5:00 PM CST)
• Ability to work 3 on-call weekends as the primary contact and 3 on-call weekends as the backup on call for after-house support per year
• Ability to ask the user well thought out questions and carefully listen to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem
• Ability to keep current on most recent changes and/or upgrades