Job Summary

A trucking company is filling a position for a Telecommute Mid Market Customer Success Manager in Chicago.

Must be able to:

• Own onboarding, adoption, training and development of best practices
• Assist in troubleshooting and solving Tier 2 product support issues
• Handle large volume of email, chat, and phone conversations

Required Skills:

• Regional travel to Customer sites
• 3+ years prior experience in a customer facing role
• 1+ years prior experience as a CSM or equivalent
• Ability to plan ahead and be resourceful
• Receptive to feedback, willingness to learn and embrace continuous improvement
• Resilient in capacity to deal with pressure and the demands of the workplace