Job Summary
An integrated digital mortgage software platform is filling a position for a Telecommute Mortgage Industry Customer Support Manager.
Core Responsibilities of this position include:
- Building upon a world-class B2B Client Support team that will continuously delight customers
- Creating repeatable and scalable processes and procedures for client support delivery
- Exemplifying customer success by serving as the voice of the customers
Qualifications for this position include:
- Passion for building and managing a world-class Client Support team
- 5+ years of experience building and managing B2B Client Support team at a SaaS company
- Work experience in fast-paced start-up environments
- Ability to think critically and creatively about solving customer problems
- Detail-oriented and well organized
- Data-driven with strong analytical skills
