Job Summary
A non-profit organization is filling a position for a Telecommute Operations and Customer Support Associate Oakland.
Candidates will be responsible for the following:
- Providing operational support to various certification functions and acting as an interface between internal Certification team and external stakeholders
- Helping in day-to-day operations such as onboarding new partners, assisting with their various requests that are non-technical in nature
- Helping to manage the case flow system and assist the Operations and Customer Support team to in creating and tracking KPI dashboards
Qualifications for this position include:
- Proven exceptional oral and written communication skills in English, and basic math skills
- Demonstrated detail oriented, logical, systematic, methodical mindset with ability to problem solve and often work autonomously
- Ability to liaise well with multiple teams across the organization and with external partners
- Experience in CRM software like Salesforce.
- Ability to ensure data completeness and quality on all platforms
- Ability to assist in receiving and ensuring data completeness of applications related to onboarding, exceptions, and allegations
