Job Summary
About Kombucha Brewers International
Kombucha Brewers International (KBI) is a young non-profit trade association for a dynamic and rapidly growing health-related, food production industry primarily comprised of craft brewers. KBI represents the commercial Kombucha Tea bottled beverage category globally.
Our Mission
Kombucha Brewers International strives to promote, protect and enhance the overall well-being of the industry by creating an open line of communication between brewers, consumers and regulators while advancing our industry through advocacy, education, research, and modern legislation.
Operations Manager Opening
KBI is actively seeking an enthusiastic, energetic and savvy individual for the position of Operations Manager. The Operations Manager administers the operations of the organization and provides support to the President on a variety of projects.
This position requires managing and coordinating multiple systems for seamless communication and execution. The key objectives are to manage the daily operations including administrative staff; collaborate and execute projects with the KBI President in a timely manner; and to execute KBI's mission to promote and protect Kombucha worldwide.
Position Location & Hours: Partially Remote in West Los Angeles
This is a partially remote (40-60%) position in which part of the work week is spent working remotely and the remainder of the work week is spent at one of our offices on the Westside of Los Angeles. Qualified candidates must live within a commutable distance to the Westside of Los Angeles.
The total number of work-from-home days per week will be on average 2-3 days per week but will vary depending on the needs of the business. This position also requires working evenings and weekends as needed to accommodate activities such as Board meetings, trade shows, meeting deadlines and representing the organization at various functions.
Essential Duties and Responsibilities:
Administrative Oversight
Work directly with KBI President and staff to manage current administrative tasks
Create and/or improve systems to facilitate management of data and to meet member needs
Excellent communication and customer service skills to interface with members
Human Resources Planning & Management
Determine staffing requirements for organizational management and program delivery
Oversee the implementation of the human resources policies, procedures and practices including the development of job description for all staff
Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations
Recruit, interview and select staff that have the right technical and personal abilities to help further the organization's mission
Ensure that all staff receives an orientation to the organization and that appropriate training is provided
Implement a performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review
Coach and mentor staff as appropriate to improve performance
Manage staff performance including disciplinary action when necessary using appropriate techniques; release staff when necessary using appropriate and legally defensible procedures
Operational Planning & Management
Collaborate with KBI President to develop an operational plan which incorporates goals and objectives that work towards the strategic direction of the organization
Ensure that the operation of the organization meets the expectations of its members, Board, sponsors and long-term funding partners
Oversee the efficient and effective day-to-day operation of the organization
Ensure that all files are stored in a secure place and privacy/confidentiality is maintained
Project Planning & Management
Work with KBI President to generate project plans and endowment funding requests
Oversee the planning, implementation and evaluation of the projects and the organization's current programs and services
Ensure that the programs and services offered by the organization contribute to the organization's mission and reflect the priorities of the Board
Monitor the day-to-day delivery of the programs and services of the organization to maintain or improve quality
Member Relations & Outreach/Advocacy
Communicate with stakeholders to keep them informed of the work of the organization and to identify changes in the community served by the organization
Establish good working relationships and collaborative arrangements with community groups, sponsors, long-term funding partners, politicians, and other organizations to help achieve the goals of the organization
Create surveys to gather data on the industry to share in reports both internal and external
Recruit new members to grow member base
Engage membership through consistent and regular committee meetings to collaborate on tasks
Education Requirements:
College Degree or equivalent years of experience. Must at a minimum have a high school diploma or GED.
Experience Required:
5 or more years of project and employee management experience; trade association experience also helpful but not required
Highly Desired: Passionate about healthy eating and living; Knowledge of Kombucha a plus
Computer Experience/Skills/Setup Required
Computer: Must have experience using a PC (Non-MAC products). Must have a home office setup including an interruption free area, computer, printer, cell phone and internet line.
Computer Software:
o Previous experience and proficiency with Wordpress (e.g. posting photos and blogs), Survey Monkey, MailChimp or similar software;
o Previous experience using Google Docs, DropBox and similar document sharing and storage software. Previous experience with Asana or similar task management software is a plus.
o Previous experience in viewing utilizing Quickbooks to view financials and print invoices preferred
o Previous experience using MSWord, PowerPoint and Adobe
Social Media Engagement: Experience using social media to engage with members and consumers by post/re-posting industry and organization information using social media platforms such as Facebook & Instagram.
Contractor Sites: Previous experience using contractor sites such as Upwork is a plus
Additional Skills Required:
Entrepreneurial Orientation: Treats organization as if it is their own business; Strong business acumen; Resource driven with the ability to utilize limited resources effectively and creatively; able and willing to perform multiple roles ( where multiple hats ) at varying levels
Strong analytical and critical thinking skills; able to turn strategic initiatives into tactical deliverables; able to find creative solutions to complex problems
Excellent relationship building skills; able to quickly establish credibility and confidence of others; able to influence others in a respectful and professional manner
High amount of integrity, ownership and accountability; admits mistakes, corrects them and learns from them
Makes sound judgments; researches information and involves subject matter experts when needed
Self-directed and acutely understands and adapts to taking initiative but also asking for clarity and guidance when needed; able to take direction and understands decisions that are within their control and the decisions that are not within their control
Extremely organized with a high attention to detail
Adapts effectively and quickly to change, acts as a change agent
Ability to effectively coach, develop, manage and mentor others
Exceptional communication skills; able to communicate organizational messages professionally both written and verbally; strong presentation skills
Highly collaborative; works well with others across and outside the organization; able to bring groups together; assists others when needed
Able to engage with others by actively listening and understanding their perspectives, asking probing questions while also understanding political sensitivities
Ability to handle conflict professionally and appropriately; able to coach others on effectively and professional handling conflict
Dresses professionally and appropriately; understands that they are representing the organization and that their appearance and behavior reflects on the organization
Benefits/Perks:
Health care stipend
80% virtual = flexible schedule
Flexible Time Off
Opportunity to travel
Transportation Requirement: Must have access to reliable transportation for office workdays, meetings and event attendance.
