Job Summary

A help desk and IT support outsourcing company has a current position open for a Telecommute Overnight Help Desk Analyst.

Must be able to:

• Diagnose and resolve Tier One and Tier Two incidents
• Create a positive customer support experience
• Perform multiple, technical tasks

Skills and Requirements Include:

• High-level oral and written communication skills in English
• 2+ years of experience in any one, or a blend of the following areas, Contact Centre, Help Desk, In-home PC repair
• 1+ years experience in Microsoft Windows Server 2008 and 2012
• 1+ years experience resolving remote access issues, including VPN
• 1+ years experience troubleshooting and restoring connectivity to the internet, network devices, and servers
• Ability to type a minimum of 35 wpm