Telecommute Overnight Technical Support Specialist

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Jan 04, 2019

This job expires in 15 days

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Evening Shift, Part Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company is in need of a Telecommute Overnight Technical Support Specialist.

Core Responsibilities Include:

  • Participating in root cause analysis and communicating findings to customers
  • Troubleshooting technical issues and coordinating solutions with the technical team
  • Assisting in monitoring class times as well as providing follow-up with professors

Skills and Requirements Include:

  • 2 – 3 years experience working in a service-oriented, customer support, technical support or related field
  • Ability to identify service improvement opportunities and automation proposals
  • Ability to work evening and weekend hours to support students at peak times
  • Organizational skills with exceptional attention to detail
  • Familiarity with Apple and Microsoft Operating Systems