Job Summary
A software company is in need of a Telecommute Overnight Technical Support Specialist.
Core Responsibilities Include:
- Participating in root cause analysis and communicating findings to customers
- Troubleshooting technical issues and coordinating solutions with the technical team
- Assisting in monitoring class times as well as providing follow-up with professors
Skills and Requirements Include:
- 2 – 3 years experience working in a service-oriented, customer support, technical support or related field
- Ability to identify service improvement opportunities and automation proposals
- Ability to work evening and weekend hours to support students at peak times
- Organizational skills with exceptional attention to detail
- Familiarity with Apple and Microsoft Operating Systems
