Telecommute Patient Billing Support Specialist

Job Summary

A healthcare company is in need of a Telecommute Patient Billing Support Specialist.

Candidates will be responsible for the following:

• Managing high volume inbound and outbound calls in a timely manner while providing exceptional customer service
• Following call center scripts and member requirements when handling patient calls
• Identifying patient needs, clarifying information, researching every issue and providing solutions

Qualifications Include:

• Demonstrate core customer service competencies, such as active listening, empathy and other de-escalation tactics
• Ability to multitask in a fast paced call center environment
• Adapt to an ever changing environment
• Be organized, ahead of schedule, communicative, and accountable
• 1 year of customer service call center experience