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Telecommute Patient Call Center Representative

Job is Expired
Location: Massachusetts, Nevada
Compensation: To Be Discussed
Staff Reviewed: Thu, Jan 21, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A healthcare advocacy and concierge company has an open position for a Telecommute Patient Call Center Representative.

Individual must be able to fulfill the following responsibilities:

  • Build effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified
  • Educate and promote company services that are available to them with a goal of increasing engagement
  • Work closely with the nurse team and/or other teams to determine best method to satisfy participants need(s)

Applicants must meet the following qualifications:

  • Ability to work the following hours: Monday through Friday, 10:30 a.m. to 7:00 p.m. PST
  • High School diploma
  • Proven dedication to providing high quality, professional, customer service
  • At least three years of customer service experience
  • At least one year of telephonic experience discussing confidential medical information to consumers
  • Experience with resolving complex participant issues regarding billing, claims, benefits and general inquires

COMPLETE JOB DESCRIPTION

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