Telecommute Patient Call Center Representative

Location: Massachusetts, Nevada

Compensation: To Be Discussed

Staff Reviewed: Wed, Dec 23, 2020

This job expires in: 3 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A healthcare advocacy and concierge company has an open position for a Telecommute Patient Call Center Representative.

Individual must be able to fulfill the following responsibilities:

  • Build effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified
  • Educate and promote company services that are available to them with a goal of increasing engagement
  • Work closely with the nurse team and/or other teams to determine best method to satisfy participants need(s)

Applicants must meet the following qualifications:

  • Ability to work the following hours: Monday through Friday, 10:30 a.m. to 7:00 p.m. PST
  • High School diploma
  • Proven dedication to providing high quality, professional, customer service
  • At least three years of customer service experience
  • At least one year of telephonic experience discussing confidential medical information to consumers
  • Experience with resolving complex participant issues regarding billing, claims, benefits and general inquires

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