Job Summary
A health insurance company is searching for a person to fill their position for a Telecommute Patient Experience Content Coordinator.
Core Responsibilities of this position include:
- Developing appropriate patient correspondence for use in online and written format
- Developing and creating Patient Experience Briefs
- Developing patient experience educational content for staff and provider training
Qualifications for this position include:
- 3-5 years related work experience in customer service
- Bachelor's degree in Healthcare, Hospitality, Business, Communications, Marketing, Psychology or related field
- Solid computer skills proficiency with Microsoft office
- Solid familiarity with social media platforms
- Solid understanding of service recovery principles and customer service practices
