Job Summary
A holding company for several property and casualty insurance companies has a current position open for a Telecommute Personal Lines Insurance Ops Workforce Manager.
Candidates will be responsible for the following:
- Establishing and maintaining communication channels regarding events that impact contact workload
- Spearheading the Contact Center planning / staffing process
- Overseeing proactive scheduling of discretionary activities such as training, meetings, and overtime
Must meet the following requirements for consideration:
- Bachelor’s Degree
- 4-6+ years of experience
- Extensive experience with forecasting/capacity planning
- 3+ years of experience as Workforce Analyst
- 2+ years Supervisory/Management experience
- Self-motivated and must excel in a minimally managed, high profile position
