Job Summary
A healthcare company has an open position for a Telecommute Premier Segment Senior Customer Success Manager.
Core Responsibilities Include:
- Ensuring customer satisfaction and retention within assigned book of accounts which generate $1-20M in annual revenue
- Partnering with internal stakeholders to tailor a long-term success plan for each client that aligns with their business goals
- Mitigating attrition risks by identifying product gaps and coaching customers to take advantage of all available resources
Position Requirements Include:
- Conducting quarterly on-site performance reviews
- 7+ years of professional experience
- 2+ years of working knowledge in healthcare revenue cycle, managed care, commercial insurance, EMR sales or implementation
- Executive-level communication and interpersonal skills and the ability to effectively navigate conflict
- Ability to work independently and as a member of an extended, cross-functional team
