Job Summary

An information technology company is searching for a person to fill their position for a Telecommute Premier Support Solutions Supervisor in the Orlando Area.

Core Responsibilities Include:

• Managing and directing the daily activities of agents and leads
• Communicating solutions, successes, best practices and opportunities within the organization
• Using all available tools to ensure effective supervising, planning, and managing functions

Required Skills:

• Must reside within 75 miles of Orlando and be able to attend on-site training at Orlando call center
• Bachelor's degree or associate's degree from an accredited institution
• 1+ year(s) experience in call center management
• Experience with Avaya CMS and other helpdesk reporting tools
• Must have a track record of building teams that consistently exceed client expectations