Job Summary

A software company is searching for a person to fill their position for a Telecommute Principal Technical Account Manager.

Core Responsibilities of this position include:

• Mentoring and guiding team members in the resolution of escalated client issues
• Acting as a key resource and escalation point
• Leveraging monitoring technologies provide problem recognition

Qualifications Include:

• 12+ years of relevant work experience
• 3+ having been in software support, professional services/consulting
• Have worked directly with client stakeholders to resolve range of technology related issues
• Driven, technical customer-facing professional
• Strong organization skills
• Knowledgeable in a variety of technical areas